The ISO 9001 Quality Management Systems – Requirements defines the requirements of a quality management system for an organization. The requirements expressed are of a general nature and can be implemented by any type of organization.
ISO 9001: 2015 is the reference standard for an organization that intends to plan, implement, monitor and improve both operational and support processes, designing and implementing the quality management system as a means to achieve objectives. The customers and theirs satisfaction are at the heart of ISO 9001; every activity, application and monitoring of activities / processes is in fact aimed at determining the maximum satisfaction of the client (and, consequently, of the final user). The phases of application of the standard start from the definition of the procedures and records for each individual process or macro process identified within the company organization.